Your security is our priority. That’s why we work hard to bring you the accessible and convenient personal and business banking experiences you’ve come to expect, while applying advanced security measures to protect your financial details.
Enhanced security for peace of mind
Fraud Prevention
As technology innovation increases, so does the risk of becoming a victim of fraud. Identity thieves and hackers are always looking for new opportunities, and they target everyone. In fact, all a fraudster requires is access to a few pieces of information for an individual to become a victim of financial loss or have their identity stolen.
WFCU is here to help by providing our members with information regarding potential fraud situations. If you receive an irregular call or message from your financial institution that is unscheduled or suspicious, always remember to:
- Verify who you are speaking with
- Be mindful of inaccurate information or lack of information
- Suggest an in-person discussion for sensitive information
- Reminder: Our staff will never ask for your Personal Access Code (PAC), Password, or PIN under any circumstances
With fraud attempts on the rise among financial institutions across Canada, it’s important to remember a handful of helpful tips to ensure you can identify a scam and protect your information.
Security FAQs and Tutorials
WFCU takes your information security very seriously. In addition to employing the latest fraud prevention protocols, our teams continuously scan account activity and transactions to identify any signs of potential fraud. We also use several tools that you will come into contact with and be asked to either set up or interact with to access your online banking securely. These include:
- A mandatory strong personal access code (PAC)
- ReCAPTCHA to shield against bots
- Member account activity alerts
- 3-D Secure authentication system when shopping online
Learn more about the online banking security measures available to you through our tutorial videos and FAQs.
Safe Browsing
Safe and secure internet browsing is essential in today’s digital age. Protecting your personal information and digital assets is paramount. To ensure your online experience is as secure as possible, it’s important to follow best practices and continually educate yourself on the latest tools and resources available to safeguard your financial information.
