Experience a Better Place to Work

As a leader in the financial services industry that values its staff and their ongoing contributions towards our collective success, WFCU and its divisions make it our practice to seek out the best and brightest in their field.

We offer an innovative work environment, an industry-leading compensation package, and ample opportunity for growth and advancement.

We recognize and show appreciation to our staff for their continued hard work and dedication by investing in tomorrow’s leaders today.

Be part of a team committed to providing members with a high level of service, while helping to maintain the communities we serve as some of the leading regions to live and work.

Join our team

If you feel you’re a great fit for the team at WFCU Credit Union and its divisions – let us know why!

We invite applications from individuals looking to join a positive, goal-driven, and professional environment aimed at providing members with a high level of service, while making the communities we serve the best places to live and work.

As a certified Great Place to Work^® and five-time recipient of the Best Workplaces in Canada™ award, we invite you to experience our unmatched commitment to opportunities for professional and self-development, employee wellness, competitive compensation, and a culture of celebration!

Our award-winning HR philosophy to “hire the best, treat them well, and see them stay” is a point of pride and a key factor in our employees’ success. We seek the best and brightest professionals and provide them with ample opportunity for advancement. As an organization committed to the communities we serve, we are proud to display the Imagine Caring Company logo and are one of only 120 companies in Canada to do so.

Now accepting applications for all positions.
If you are interested in joining our team, please email your cover letter and resume to the attention of Emily Bateman, Talent Acquisition Specialist, at careers@wfcu.ca.

Current Opportunities:

Corporate

Commercial Services Representative

In this position as a Commercial Services Representative, you will be required to support the commercial department by completing relevant documentation and functions in a timely and accurate manner.

In summary, the Commercial Services Representative will:

Prepare new commercial business account/change of signors documentation as required.
Conduct follow-up with members related to outstanding member contracts.
Work closely with members to process transactional requests in a timely, professional manner.
Complete Daily Overdraft, ATM exceptions, Close/Cover Letters.
Completion of daily and monthly reports/reconciling GL’s monthly.
Provide correspondence and complete all Public Sector Member requests.
Maintenance of property insurance records.
Prepare monthly insurance renewal requests and coordinate with Insurance Brokers for outstanding renewals or amendments.
Assist with monthly Board Reporting in a timely manner and keep updated filed records.
Process Wires/Foreign Exchange requests from members.
Process Term Investments and follow-up on Renewals and Maturities.
Complete Business VISA Applications.
Complete Bank and Credit Confirmations.
Any other duties as assigned.

The “must-have” skills and qualifications that we’re looking for are:

A University level degree in a related field is required. Bachelor of Commerce is preferred.
Two (2) years of previous administrative experience is required.
Strong organizational skills and initiative are required.
Ability to work independently is required.
Exceptional attention to detail is required.
Exceptional customer service and communication skills are required.
Excellent computer proficiency and advanced knowledge of Microsoft Office Suite are required.

If you feel you’re a great fit, let us know why!

We appreciate the interest of all applicants, however, only those candidates selected for an interview will be contacted. Applications may be sent to the attention of:

Emily Bateman
Talent Acquisition Specialist – WFCU Credit Union
3000 Marentette Avenue, Windsor, Ontario N8X 4G2
careers@wfcu.ca

WFCU Credit Union will accommodate the needs of candidates with disabilities through our recruitment process as we are made aware of these requests. The accommodation will be based on the individual needs of the job candidate.

Working at WFCU Credit Union

For the fifth consecutive year, WFCU Credit Union has been certified as a Great Place to Work®, as well as repeatedly been named one of the Best Workplaces in Canada™. Joining WFCU means you will be part of a team committed to providing members with a high level of service, while also supporting the communities we serve to be the best places to live and work.

As an employee of WFCU, you’ll have the opportunity to work in a positive, goal-driven, and professional environment. Our award-winning HR philosophy to “hire the best, treat them well, and see them stay” is a point of pride and a key factor in our employees’ success and WFCU’s success.

We seek the best and brightest professionals and provide them with ample opportunity for advancement. Our industry-leading compensation package includes comprehensive benefits and training programs, plus a fantastic wellness program with several distinctive perks. A few highlights include:

An annual monetary benefit equivalent to a percentage of an employee’s salary intended to enhance physical and mental well-being. This can be used towards a vacation package, spa services, gaming equipment, and more!
Discounts on WFCU’s financial products and services, including a $10,000 Line of Credit at 0% interest.
A bank of up to 10 annual personal days, as well as 13+ paid holidays.
A voluntary RRSP matching program at 5% of an employee’s annual salary.

Experience our Employee Advantage Program which demonstrates our unmatched commitment to opportunities for professional and self-development, employee wellness, competitive compensation, and a culture of celebration!

It’s an exciting time to join our team. To find out more, apply today!

About WFCU Credit Union

WFCU Credit Union is a leading progressive financial institution headquartered in Windsor and Essex County since 1940. Proudly serving Ontario residents, community organizations, small businesses, commercial entities, and public institutions for over 84 years, WFCU is the sixth-largest credit union in Ontario, and the 20th largest credit union in Canada.

Together with its retail divisions, Rapport, ECU, and Health Care, WFCU operates 24 branches across Ontario from Thunder Bay to Kingston, Toronto to Windsor, and numerous smaller communities in between. WFCU’s 80,000+ members can bank anytime, anywhere through a variety of service channels, including online and mobile banking, live telephone banking, and ATM services.

District Director, Retail Services

As a District Director, you will provide overall leadership and management to a designated territory. This would include sales accountability for your assigned location as Manager, Sales & Service. This includes reaching and exceeding established individual and team goals and targets for all products; supporting our sales culture; ongoing training and coaching, ensuring a high level of employee engagement and ensuring locations operate in accordance with our risk management environment.

In summary, District Director, Retail will:

Develop and monitor the annual, quarterly and monthly business plans to maximize growth and member retention to support the strategic growth and direction of the credit union. Monitor results (daily and weekly) and implement strategies to correct performance gaps.
Meet and exceed sales targets by advising and providing members with products and services to meet their financial objectives.
Support business growth of “home location” by meeting with members to assess their needs; matching products and services, while engaging your team on fulfillment when necessary.
Provide basic financial planning and investment advice to our members.
Identify and refer to other lines of business including small business, wealth management (various delivery models) and commercial services.
Create business development strategies throughout geographic regions to increase business and maximize sales and member satisfaction.
Establish and maintain a community network to promote the credit union’s brand and to support a strong referral source. Actively participate in community investment initiatives that support our strategic direction.

Develop and maintain relationships with key stakeholders and suppliers to support our overall business objectives.

Have overall responsibility for locations in a designated area.
Establish regular coaching with designated employees assisting in their professional and career development and growth.
Manage member issues, adhering to our market code of conduct.
Uphold the culture of service and risk, ensuring adherence to policies and the code of conduct. Identify, mitigate and report on risk issues per policies, guidelines and procedures to ensure appropriate escalation processes are followed.
Maintain current and relevant knowledge of industry trends, competitor products and services.
Ensure adherence to established policies, guidelines and procedures with a high level of accuracy and attention to detail.
Consistently provide Five Star service to internal and external members.
Complete any other duties as assigned.