Experience a Better Place to Work

In this position as a Commercial Services Representative, you will be required to support the commercial department by completing relevant documentation and functions in a timely and accurate manner.

In summary, the Commercial Services Representative will:

• Prepare new commercial business account/change of signors documentation as required.
• Conduct follow-up with members related to outstanding member contracts.
• Work closely with members to process transactional requests in a timely, professional manner.
• Complete Daily Overdraft, ATM exceptions, Close/Cover Letters.
• Completion of daily and monthly reports/reconciling GL’s monthly.
• Provide correspondence and complete all Public Sector Member requests.
• Maintenance of property insurance records.
• Prepare monthly insurance renewal requests and coordinate with Insurance Brokers for outstanding renewals or amendments.
• Assist with monthly Board Reporting in a timely manner and keep updated filed records.
• Process Wires/Foreign Exchange requests from members.
• Process Term Investments and follow-up on Renewals and Maturities.
• Complete Business VISA Applications.
• Complete Bank and Credit Confirmations.
• Any other duties as assigned.

The “must-have” skills and qualifications that we’re looking for are:

• A University level degree in a related field is required. Bachelor of Commerce is preferred.
• Two (2) years of previous administrative experience is required.
• Strong organizational skills and initiative are required.
• Ability to work independently is required.
• Exceptional attention to detail is required.
• Exceptional customer service and communication skills are required.
• Excellent computer proficiency and advanced knowledge of Microsoft Office Suite are required.

If you feel you’re a great fit, let us know why!

We appreciate the interest of all applicants, however, only those candidates selected for an interview will be contacted. Applications may be sent to the attention of:

Emily Bateman
Talent Acquisition Specialist – WFCU Credit Union
3000 Marentette Avenue, Windsor, Ontario N8X 4G2
careers@wfcu.ca

WFCU Credit Union will accommodate the needs of candidates with disabilities through our recruitment process as we are made aware of these requests.  The accommodation will be based on the individual needs of the job candidate.

Working at WFCU Credit Union

For the fifth consecutive year, WFCU Credit Union has been certified as a Great Place to Work®, as well as repeatedly been named one of the Best Workplaces in Canada™. Joining WFCU means you will be part of a team committed to providing members with a high level of service, while also supporting the communities we serve to be the best places to live and work.

As an employee of WFCU, you’ll have the opportunity to work in a positive, goal-driven, and professional environment. Our award-winning HR philosophy to “hire the best, treat them well, and see them stay” is a point of pride and a key factor in our employees’ success and WFCU’s success.

We seek the best and brightest professionals and provide them with ample opportunity for advancement. Our industry-leading compensation package includes comprehensive benefits and training programs, plus a fantastic wellness program with several distinctive perks. A few highlights include:

• An annual monetary benefit equivalent to a percentage of an employee’s salary intended to enhance physical and mental well-being. This can be used towards a vacation package, spa services, gaming equipment, and more!
• Discounts on WFCU’s financial products and services, including a $10,000 Line of Credit at 0% interest.
• A bank of up to 10 annual personal days, as well as 13+ paid holidays.
• A voluntary RRSP matching program at 5% of an employee’s annual salary.

Experience our Employee Advantage Program which demonstrates our unmatched commitment to opportunities for professional and self-development, employee wellness, competitive compensation, and a culture of celebration!

It’s an exciting time to join our team. To find out more, apply today!

About WFCU Credit Union

WFCU Credit Union is a leading progressive financial institution headquartered in Windsor and Essex County since 1940. Proudly serving Ontario residents, community organizations, small businesses, commercial entities, and public institutions for over 84 years, WFCU is the sixth-largest credit union in Ontario, and the 20th largest credit union in Canada.

Together with its retail divisions, Rapport, ECU, and Health Care, WFCU operates 24 branches across Ontario from Thunder Bay to Kingston, Toronto to Windsor, and numerous smaller communities in between. WFCU’s 80,000+ members can bank anytime, anywhere through a variety of service channels, including online and mobile banking, live telephone banking, and ATM services.

As a District Director, you will provide overall leadership and management to a designated territory. This would include sales accountability for your assigned location as Manager, Sales & Service. This includes reaching and exceeding established individual and team goals and targets for all products; supporting our sales culture; ongoing training and coaching, ensuring a high level of employee engagement and ensuring locations operate in accordance with our risk management environment.

In summary, District Director, Retail will:

• Develop and monitor the annual, quarterly and monthly business plans to maximize growth and member retention to support the strategic growth and direction of the credit union. Monitor results (daily and weekly) and implement strategies to correct performance gaps.
• Meet and exceed sales targets by advising and providing members with products and services to meet their financial objectives.
• Support business growth of “home location” by meeting with members to assess their needs; matching products and services, while engaging your team on fulfillment when necessary.
• Provide basic financial planning and investment advice to our members.
• Identify and refer to other lines of business including small business, wealth management (various delivery models) and commercial services.
• Create business development strategies throughout geographic regions to increase business and maximize sales and member satisfaction.
• Establish and maintain a community network to promote the credit union’s brand and to support a strong referral source. Actively participate in community investment initiatives that support our strategic direction.

• Develop and maintain relationships with key stakeholders and suppliers to support our overall business objectives.

• Have overall responsibility for locations in a designated area.
• Establish regular coaching with designated employees assisting in their professional and career development and growth.
• Manage member issues, adhering to our market code of conduct.
• Uphold the culture of service and risk, ensuring adherence to policies and the code of conduct. Identify, mitigate and report on risk issues per policies, guidelines and procedures to ensure appropriate escalation processes are followed.
• Maintain current and relevant knowledge of industry trends, competitor products and services.
• Ensure adherence to established policies, guidelines and procedures with a high level of accuracy and attention to detail.
• Consistently provide Five Star service to internal and external members.
• Complete any other duties as assigned.

The “must-have” skills and qualifications that we’re looking for are:

• A minimum of five (5) years of progressive leadership experience.
• Professionalism, with the ability to be successful motivating a team to achieve and exceed sales goals.
• A solid knowledge of financial products and services.
• Demonstrated enthusiasm and commitment to providing exceptional member service.
• A strong knowledge of computers.
• Excellent communication skills.

These additional skills are considered assets too:

• Prior experience within the financial services industry.

If you feel you’re a great fit, let us know why!

We appreciate the interest of all applicants, however, only those candidates selected for an interview will be contacted. Applications may be sent to the attention of:

Jennifer Bradie
Director, Human Resources – WFCU Credit Union
3000 Marentette Avenue, Windsor, Ontario N8X 4G2
careers@wfcu.ca

WFCU Credit Union will accommodate the needs of candidates with disabilities through our recruitment process as we are made aware of these requests.  The accommodation will be based on the individual needs of the job candidate.

Working at WFCU Credit Union

For the fifth consecutive year, WFCU Credit Union has been certified as a Great Place to Work®, as well as repeatedly been named one of the Best Workplaces in Canada™. Joining WFCU means you will be part of a team committed to providing members with a high level of service, while also supporting the communities we serve to be the best places to live and work.

As an employee of WFCU, you’ll have the opportunity to work in a positive, goal-driven, and professional environment. Our award-winning HR philosophy to “hire the best, treat them well, and see them stay” is a point of pride and a key factor in our employees’ success and WFCU’s success.

We seek the best and brightest professionals and provide them with ample opportunity for advancement. Our industry-leading compensation package includes comprehensive benefits and training programs, plus a fantastic wellness program with several distinctive perks. A few highlights include:

• An annual monetary benefit equivalent to a percentage of an employee’s salary intended to enhance physical and mental well-being. This can be used towards a vacation package, spa services, gaming equipment, and more!
• Discounts on WFCU’s financial products and services, including a $10,000 Line of Credit at 0% interest.
• A bank of up to 10 annual personal days, as well as 13+ paid holidays.
• A voluntary RRSP matching program at 6% of an employee’s annual salary.

Experience our Employee Advantage Program which demonstrates our unmatched commitment to opportunities for professional and self-development, employee wellness, competitive compensation, and a culture of celebration!

It’s an exciting time to join our team. To find out more, apply today!

About WFCU Credit Union

WFCU Credit Union is a leading progressive financial institution headquartered in Windsor and Essex County since 1940. Proudly serving Ontario residents, community organizations, small businesses, commercial entities, and public institutions for over 84 years, WFCU is the sixth-largest credit union in Ontario, and the 20th largest credit union in Canada.

Together with its retail divisions, Rapport, ECU, and Health Care, WFCU operates 24 branches across Ontario from Thunder Bay to Kingston, Toronto to Windsor, and numerous smaller communities in between. WFCU’s 80,000+ members can bank anytime, anywhere through a variety of service channels, including online and mobile banking, live telephone banking, and ATM services.

With our continued growth an exciting career opportunity is currently available at WFCU Credit Union for an experienced:

HUMAN RESOURCES BUSINESS PARTNER

As a member of the HR leadership team, you will responsibilities related to performance management, benefit administration, legislative compliance, administration and employee relations.

In summary, as a Human Resources Business Partner you will:

• Assist with strategic HR planning and development
• Facilitate performance management throughout the credit union
• Enhance best practices for performance management for probationary and annual reviews
• Oversee and manage the competitive Employee Advantage Program
• Lead the benefit program to ensure delivering the strategic priority to “treat you well”
• Manage short term disability case management including relationships with our providers
• Initiate changes for legislative compliance
• Address and resolve employee concerns by supporting the management team
• Foster our corporate culture to “hire the best, treat you well and see you stay”
• Provide support on HR administrative processes, procedures and audits

As the successful candidate, you’ll have responsibility for:

• Manage and review probationary performance reviews
• Assist with day to day benefit administration
• Actively managing short and long term disability cases
• Ensuring legislative compliance with all applicable laws related to employment
• Identifying operational efficiencies and creating programs to support changes
• Maintain high standards of professionalism and confidentially
• Work in a fast paced and deadline driven environment
• Demonstrate an ability to adapt to changing priorities
• Occasional travel throughout Ontario

The “must-have” skills and qualifications that we’re looking for are:

• A degree or diploma in Business Administration with a concentration in Human Resources or a related field
• 5 years of previous progressive HR experience
• At least two years of leadership experience
• An individual with excellent written and verbal communication skills
• Expert computer proficiency skills operating Microsoft Excel and Word

These additional skills are considered assets too:

• Experience working in the financial services industry
• Experience working with UKG Human Resources Information Systems

If you feel you’re a great fit, let us know why!

We appreciate the interest of all applicants, however, only those candidates selected for an interview will be contacted. Applications may be sent to the attention of:

Jennifer Bradie
Director, Human Resources – WFCU Credit Union
3000 Marentette Avenue, Windsor, Ontario N8X 4G2
careers@wfcu.ca

WFCU Credit Union will accommodate the needs of candidates with disabilities through our recruitment process as we are made aware of these requests.  The accommodation will be based on the individual needs of the job candidate.

Working at WFCU Credit Union

For the fifth consecutive year, WFCU Credit Union has been certified as a Great Place to Work®, as well as repeatedly been named one of the Best Workplaces in Canada™. Joining WFCU means you will be part of a team committed to providing members with a high level of service, while also supporting the communities we serve to be the best places to live and work.

As an employee of WFCU, you’ll have the opportunity to work in a positive, goal-driven, and professional environment. Our award-winning HR philosophy to “hire the best, treat them well, and see them stay” is a point of pride and a key factor in our employees’ success and WFCU’s success.

We seek the best and brightest professionals and provide them with ample opportunity for advancement. Our industry-leading compensation package includes comprehensive benefits and training programs, plus a fantastic wellness program with several distinctive perks. A few highlights include:

• An annual monetary benefit equivalent to a percentage of an employee’s salary intended to enhance physical and mental well-being. This can be used towards a vacation package, spa services, gaming equipment, and more!
• Discounts on WFCU’s financial products and services, including a $10,000 Line of Credit at 0% interest.
• A bank of up to 10 annual personal days, as well as 13+ paid holidays.
• A voluntary RRSP matching program at 6% of an employee’s annual salary.

Experience our Employee Advantage Program which demonstrates our unmatched commitment to opportunities for professional and self-development, employee wellness, competitive compensation, and a culture of celebration!

It’s an exciting time to join our team. To find out more, apply today!

About WFCU Credit Union

WFCU Credit Union is a leading progressive financial institution headquartered in Windsor and Essex County since 1940. Proudly serving Ontario residents, community organizations, small businesses, commercial entities, and public institutions for over 84 years, WFCU is the sixth-largest credit union in Ontario, and the 20th largest credit union in Canada.

Together with its retail divisions, Rapport, ECU, and Health Care, WFCU operates 24 branches across Ontario from Thunder Bay to Kingston, Toronto to Windsor, and numerous smaller communities in between. WFCU’s 80,000+ members can bank anytime, anywhere through a variety of service channels, including online and mobile banking, live telephone banking, and ATM services.