We’re dedicated to providing you with clear, concise answers to common questions and assistance with any concerns you may have. Whether you’re a long-standing member or considering joining our community, this page is designed to be your go-to resource for understanding our services, policies, and how to make the most of your membership. If you can’t find what you’re looking for, feel free to contact us directly – we’re here to help!
Not if you want to make a payment using your Debit Mastercard for online purchases with participating merchants.
No, it is up to each merchant to decide whether to implement 3-D Secure or not.
No. Your current Debit Mastercard will work.
When you attempt to make a purchase at a participating merchant’s online store, 3-D Secure is an additional security feature that enables merchants to validate that you are in fact the rightful cardholder.
When you make a payment for an online purchase, 3-D Secure technology gauges if further safekeeping is required.
If so, upon checkout, you’ll then be directed to a separate 3-D Secure page and asked for a password or PIN. Simultaneously, the Issuer will generate a one-time PIN and send it to your phone via SMS or email. This is the Password or PIN you’ll need to enter before you can complete the transaction.
3-D Secure works automatically at checkout when shopping online with participating merchants. Therefore, you may occasionally be prompted, at checkout, to verify your identity, in order to ensure you’re you and help protect you from fraud.
Remember, there is no need to download anything, install software or register your account to get this added layer of protection.
3-D Secure prompts this additional level of security in certain cases in order to help keep your account safe. You may occasionally be prompted at checkout to verify your identity.
Alerts cannot be guaranteed to be received because of the potential for an unstable wireless and/or internet network connection. Networks are open to service interruptions and members may move out of service range, which can cause a delay in receiving text messages. Members can check the Alerts sent to them on the ‘Alerts History’ page in Online Banking, which lists all the Alerts sent within the last 30 days.
To stop receiving all Alerts:
To stop receiving some Alerts:
To sign up for Alerts, you’ll need to have access to Online Banking:
Members can receive Alerts by both email and text message.
No. You’ll need to re-register your new number, mobile carrier, and/or email address through Online Banking.
Specific account number(s) information is not included in an Alert. Two Alerts, however, provide specific information that you will find very convenient.
New Payee Added Alert. In this alert message, the bill payee added appears in the email alert (due to space constraints, text alerts do not note the bill payee name). When you receive the alert you can easily review that the newly added bill payee is correct, without having to log in to Online Banking.
Example scenario: a member adds a Home Depot credit card to Online Banking.
The alert email will read:
Date: yyyy-mm-dd
Home Depot has been added as a new payee to your account.
Interac e-Transfer® Recipient Added. In this alert message, the name of the new recipient that has been added appears in the email alert (due to space constraints, text alerts do not note the name of the new recipient). When you receive the alert you can review the Interac e-Transfer recipient to see if the recipient is authorized without having to log in.
Example scenario: a member adds a friend named John Smith as a new Interac e-Transfer recipient.
The alert email will read:
Date: yyyy-mm-dd
John has been added as a new Interac e-Transfer recipient to your account.
There is no charge to set up an Alert and there is no charge for receiving Alerts by email. When members receive text message Alerts, however, their wireless carrier may charge for receiving text messages. Members are advised to check with their wireless carrier for details.
Alerts allow members to receive notifications about specific banking activities through an email or text message. Alerts are set up and edited in Online Banking. Currently, members can choose from the following four Alerts:
Security Alerts
New Payee Added
Personal Access Code (PAC) Changed
Online Banking Account Locked Out – Incorrect response to Security Question
Balance and Activity Alerts
Interac e-Transfer® Recipient Added
If you’re a Rogers or Fido customer, you may be asked to subscribe to an email-to-text service to avoid having to text ‘read’ each time you want to view your Alerts on your mobile phone. There may be a fee for this service, so please contact your carrier for more details on their email-to-text plans.
To access our services, your browser must also support 128-bit Secure Sockets Layer (SSL) encryption. All the browsers we support meet this requirement. If yours doesn’t, please download the appropriate encryption support from your browser’s supplier.
To use our Online Banking services, you must enable your browser to accept cookies. A cookie is a small information token that sits on your computer. As you use the site, cookies are passed back and forth between our server and your browser.
Detailed information on our use of cookies is available in our Privacy Statement. For more information on enabling and disabling cookies, please refer to your browser’s Help section or documentation.
To use our online banking services, you must change your browser and/or device settings to enable JavaScript. For more information on enabling JavaScript, please refer to your browser’s Help section or documentation.
A plug-in is an optional application that you can download and store on your hard drive. Your computer may not be able to play sounds, video clips or animations without the proper plug-ins. This site takes advantage of several plug-ins necessary to receive features such as animated images. Below are the plug-ins used on the site and where you can download them.
To maximize your Internet banking experience and for your Internet security, we recommend using the latest supported browsers. Please note that we do not support Beta or test versions of browsers.
Please note that in downloading the supported required browser version, you acknowledge that these are third party sites and we cannot take any responsibility for the consequences of your downloading these browsers.
You can verify that the payment has been received by checking your banking statement on the account you used to sign up for direct deposit. Your payment amount will be deposited directly into the account.
You can also confirm that the payment was sent by the CRA by logging into CRA’s My Account.
Fraud prevention: The CRA or your financial institution will never send you an email, text or Interac e-Transfer® to a link asking for your personal information to receive your benefit payment or refund. These are scams and taxpayers should never respond to these fraudulent communications or click on any of the links provided. If you submit multiple requests to update your direct deposit information, the most recent enrolment you complete will become the account on file with the CRA. Direct deposits will only be made into one account, at one financial institution.
Log in to online banking, click on Account Services and select Setup CRA Direct Deposit. Once selected, you can access a form which will simply and securely transmit your details to CRA. Don’t have online banking? Call our Member Contact Centre at 519-974-3100 to get set up today.
Once you provide consent for your banking information to be shared with the CRA, your direct deposit information will be updated by WFCU Credit Union and its divisions the following day. The CRA aims to process your direct deposit enrolment or information updates in one or two business days. Given the current environment, you may experience longer than usual processing times once the CRA receives your information from your financial institution.
If you are fully registered for CRA’s My Account, you can verify your direct deposit information through this online self-service portal.
In order to offer this direct deposit enrolment service, WFCU Credit Union and its divisions signed an extensive Terms of Use Agreement with the CRA which obliges us to use consent and privacy statements with all our clients who enroll in CRA direct deposit. By acknowledging confirmation and acceptance of these consent and privacy statements you will acknowledge and agree that to facilitate your direct deposit enrolment with the CRA:
The Government of Canada considers privacy and security of utmost importance in the issuance of payments. Any information you provide to the Government of Canada when you enrol for direct deposit is protected under the Government of Canada Privacy Act and as described in Receiver General Payments (Personal Information Bank PWGSC PCU 712).
WFCU Credit Union and its divisions will provide to the CRA your name and bank account information, as well as the date of birth and SIN that we have on file for you.
Direct deposit is a secure electronic transfer of funds deposited directly into your account at WFCU Credit Union and its divisions. Direct deposit replaces the need to issue payments by paper cheque.
You can receive payments such as your income tax refund, benefits and credits such as the Canada child benefit (CCB), the goods and services tax/harmonized sales tax (GST/HST) credit, Canada workers benefit (CWB), and provincial and territorial payments such as the Ontario Trillium Benefit (OTB).
Canadian taxpayers. If an individual has never filed a tax return with the CRA, they are not eligible to sign up for the CRA direct deposit service through their financial institution.
The direct deposit service is strictly for individuals using their SIN to register.
Small businesses with a Business Number can update their Direct Deposit information through their business portal.
Direct deposit allows you to access your money faster and is more convenient as your payment will not be delayed due to unforeseen circumstances such as bad weather. It is reliable and your payment will always be deposited on time in your account.
No. Once you are enroled for direct deposit, you will receive CRA payments such as benefits, credits and refunds directly to your account.
Yes, including limits on daily ATM cash withdrawals and point-of-sale purchases.
Your Debit Mastercard is equipped with Interac Flash®, which enables tap-to-pay at Canadian retailers. Outside of Canada, you will need to insert your card and input your PIN into the terminal. Contactless payments are not available for out of country transactions processed by the Mastercard Network.
Yes, reservations can be made online or over the phone using your Debit Mastercard. In some cases, the merchant may put a hold on the funds to guarantee the reservation, in which case you must have enough funds in your account to cover the value of the hold.
You can use your Debit Mastercard to make online purchases at select Canadian merchants that accept Debit Mastercard. You can also use your Debit Mastercard to make online purchases with international merchants that accept Mastercard. You can find a list of Canadian merchants that accept Debit Mastercard. Click Here to Learn More. You must complete one transaction at a retailer point-of-sale terminal using your PIN before you can make an online transaction.
You can also shop online with confidence knowing that your Debit Mastercard supports secure payments for card-not-present purchases across desktop, mobile or other digital services through 3-D Secure authentication system.
Yes, your Debit Mastercard can be used for recurring payments in Canada anywhere Debit Mastercard is accepted.
Your Debit Mastercard can be used at any merchant in the U.S. that accepts Mastercard. Just look for the Mastercard brand where you make your purchases.
With Mastercard’s Zero Liability Protection, you are not liable for unauthorized purchases made in store, over the telephone, online or with a mobile device*. Your Debit Mastercard gives you the peace of mind and confidence to use your card whenever and wherever.
*Provided you have used reasonable care in safeguarding your card, including not contributing to any unauthorized use, and safeguarding any related Personal Identification Number (PIN) or password; and you have reported the loss or theft of your card immediately after becoming aware of it to WFCU Credit Union and its divisions.
Additionally, when shopping online at participating merchant sites with your Debit Mastercard, you benefit from an added layer of protection that prevents the unauthorized use of your card through its 3-D Secure authentication system.
No, our Debit Mastercard is a debit card. When you make a purchase using this card, the funds are immediately deducted from your account. You must have a sufficient balance available in your account in order to complete a transaction.
No, our Debit Mastercard is a debit card. When you make a purchase using this card, the funds are immediately deducted from your account. You must have a sufficient balance available in your account in order to complete a transaction.
Return transactions via the Mastercard network may take up to one (1) day to be credited to your account.
To report a lost or stolen Debit Mastercard, call 1-866-500-WFCU (9328) or the Mastercard International call centre (toll-free from Canada or USA) at 1-800-MASTERCARD. Lost or stolen cards must be reported within 24 hours of the loss or theft; otherwise, you may be liable for all fraudulent transactions made with your card.
When making a purchase within Canada using your Debit Mastercard, the transaction will be completed as a debit or Interac payment. When making a purchase internationally, tell them it is a Mastercard.
When making a purchase in the U.S., you may be asked for a Zip Code, simply enter the numeric values of your postal code with two trailing zeros. For example, N8X 4G2 would be entered as 84200.
No. There are no fees to use this service.
No. A three-business-day hold is placed on the funds that are deposited using Deposit Anywhere™.
No. Once you have submitted the cheque using Deposit AnywhereTM, you do not have to send the cheques to a retail location.
Deposit Anywhere™ is available through WFCU and its divisions’ Mobile Banking app for Apple and Android. Download the app from the Apple App Store or Google Play Store.
Depositing a cheque with Deposit AnywhereTM is easy.
The funds will then be deposited securely into your account.
In the rare circumstance that there is an issue with the deposit after you receive confirmation during the deposit, you will be contacted by WFCU Credit Union and its divisions.
Yes. As a feature of our Mobile Banking app, Deposit Anywhere™ meets the same high standards as our mobile and online banking services.
When depositing an item, you must enter the dollar value of the cheque prior to taking the photos of the item. The dollar amount that is keyed into the mobile app must match the amount read as part of the photo. If the amount differs, the member will be prompted with an error message that reads: “The amount you have entered and the amount on the cheque do not match. Please confirm or edit the amount.” You cannot submit the deposit if the amounts do not match.
Deposit Anywhere™ is a new feature on our Mobile Banking apps that allows you to deposit cheques, payable in Canadian dollars and drawn at any Canadian financial institution, by taking a photo of them and submitting them anywhere, anytime.
The cheque(s) should be destroyed after 120 business days.
You can deposit cheques payable in Canadian dollars and drawn at any Canadian financial institution. They must be payable to, and endorsed by, the account holder.
Yes, Deposit Anywhere™ provides immediate credit for all deposits. However, a three-business-day hold will apply to the funds.
Security registration is not available via Mobile Banking for the initial setup of your enhanced login security features. Your mobile device can be registered after you have completed the initial setup on your personal computer. Strong PAC can be set up using your mobile app.
All accounts, single or joint will be asked to select security questions. It is important, therefore, that if you operate a joint account, all account holders need to be aware of the answers to the selected security questions. You can select specific security questions geared for joint account holders.
Yes. You will have to set up both of these features for each individual account you have.
If you have answered your security question incorrectly three times and are locked out, call the Member Contact Centre at 519-974-9328. Our Member Contact Centre will verify your identity and unlock you. While you are locked out of Online Banking, you can continue to access your account using ATM and POS transactions.
WFCU Credit Union and its divisions’ Banking security features are designed to provide further protection for your personal information. We encourage you to set your strong PAC in addition to registering your computer and setting up security questions as soon as you are prompted.
Your security is our priority. WFCU Credit Union and its divisions make every attempt to ensure that your personal and financial information is safe and secure.
Once you login to Online Banking, click on the “My Profile” button located on the top menu bar. Then click on “Change Security Questions” button on the left side menu and simply follow the prompts.
If you forget your Personal Access Code (PAC), please visit any of our retail locations and our staff can assist you with this process. For security reasons, your PAC cannot be changed over the telephone.
If you forget the answers to your selected security questions, please call the Member Contact Centre at 519-974-3WFCU (9328).
Registering your computer places a permanent cookie on your computer for identification purposes. This ensures that each time you login to Online Banking you are recognized and will not be asked to answer your security question.
Clearing your computer’s cookies will delete your registration. Online Banking will in turn prompt you to register your computer again.
It is important to register your computer only if you are the owner of the computer (such as a home PC) or its sole user (such as a personal work PC). More than one computer can be registered. Do not register shared computers (for example, shared work computers or computers accessible in public libraries, etc.).
FATCA is the acronym for the Foreign Account Tax Compliance Act, a U.S. law that came into effect in 2010. FATCA is part of the U.S. Internal Revenue Code, the U.S. equivalent of Canada’s Income Tax Act. Under the law, foreign financial institutions, including Canadian credit unions and banks, face a withholding tax of 30% on U.S.-source payments if they don’t report certain information about U.S. account holders to the IRS.
No. To do so would violate Canadian law, such as privacy laws.
The Credit Union does not comply with FATCA, which is a U.S. law. The Credit Union complies with the Income Tax Act, much in the same way that the Credit Union currently complies with other reporting requirements.
Since reporting to the IRS directly would violate Canadian law, the Canadian and U.S. governments entered into an intergovernmental agreement, or IGA for short.
To implement its responsibilities under the IGA, Canada made changes to the Income Tax Act to require Canadian financial institutions to report information about accounts held by U.S. persons to the Canada Revenue Agency (CRA). The CRA is then responsible for sharing this information with the IRS. In return, Canada will receive similar information from the IRS about Canadian account holders at U.S. financial institutions.
If there’s an indication that you qualify as a U.S. person, (e.g., you have a U.S. mailing address), we may ask you to certify in writing that you are or aren’t a U.S. person. We may also ask you for documentation, such as a driver’s licence or passport, to confirm your certification.
If you are a U.S. person, the Credit Union is required to report your account to the CRA if the total balance of all of your accounts at the Credit Union, except registered accounts, exceeds:
The information included in the report will be your name, address, U.S. taxpayer identification number (e.g., SIN), social insurance or business number, account number, and account balance.
Many Canadians spend months in the U.S. to attend school or to live during the winter, but are not U.S. persons.
If you are not a U.S. citizen (e.g., do not hold a U.S. passport), and are not considered a U.S. resident for tax purposes, the Credit Union will ask you to certify in writing that you aren’t a U.S. person and provide supporting documentation.
The Credit Union cannot help you determine whether you are a U.S. person. If you have doubts, you can contact a qualified professional (e.g., accountant versed in U.S. tax law).
The Credit Union is required by law to ask you for this information. If you refuse to provide some or all of the requested information, the Credit Union may have to report your account to the CRA.
The CRA has published a detailed FAQ that’s available on its website: http://www.cra-arc.gc.ca/
A recipient can decline to deposit the money that is sent to them in an Interac email. The sender will receive notification by email that the money has been declined and the sender can then follow instructions in the email to deposit the money back into their account.
You can cancel an Interac e-Transfer in Online Banking if the recipient has not yet deposited the money. The money will be re-deposited back into your account immediately. Note that the $1.50 service charge cannot be refunded.
Yes. If you receive an Interac e-Transfer, follow the instructions in the email. When you are re-directed to the Certapay site (Certapay processes these transfers for Interac), select Windsor Family Credit Union from the list of credit unions. You will then be prompted to log into Online Banking to answer the security question and choose the account you want to deposit the funds into. Once you have completed these steps, the money will be deposited into your account immediately, without a hold.
Money sent by email must be in Canadian dollars and it must be deposited into a Canadian account. You cannot send money by email to someone who does not have a Canadian account and online banking access at their financial institution.
It can take 30 minutes for an Interac e-Transfer to arrive at a recipient’s email address. The amount of time depends on the recipient’s email system as well. The money is withdrawn from your account immediately.
A fee of $1.50 is withdrawn immediately from your account when you elect to send an Interac e-Transfer. We do not charge a fee to receive an Interac e-Transfer, but other financial institutions may.
Sending money by email is secure. You create a shared security question so that only the recipient can deposit the money. The money never actually travels by email; it’s deposited directly into the recipient’s account after the recipient has ‘unlocked’ the email by answering the security question.
A recipient has 60 days to deposit money that you sent to them by email. During the 60 days, you can send reminder emails to the recipient via Online Banking. If the recipient has not deposited the funds within 60 days, you can cancel the Interac e-Transfer. The funds, as well as the service charge, will be re-deposited into your account. Note that it can take up to seven business days after the 60 day expiry for funds to be re-deposited.
An Interac e-Transfer allows you to send money by email from your account via Online Banking to any other person who has an email address and an account at a Canadian credit union or bank.
Interac e-Transfer can be used by anyone who uses online banking and can withdraw from an account.
For your protection, limits have been put in place on how much a person can send by Interac e-Transfer.
No. Once a Me-to-Me Transfer has been submitted it cannot be canceled.
No. Me-to-Me Transfers are limited to accounts held at other Canadian financial institutions (i.e. credit unions and banks) only.
To transfer funds internationally, please call our Member Contact Centre at 519-974-3100 or visit one of our retail locations for assistance.
| Funds pulled from a credit union | “Me-to-Me Transfer Credit” |
| Funds pulled from a bank | “Me-to-Me Transfer Credit – Hold Required” |
For funds that are pushed to your account held at another financial institution, the Me-to-Me Transfer will appear as:
| Funds pushed from WFCU Credit Union and its divisions | “Me-to-Me Transfer Debit” |
You must operate an account at another Canadian financial institution (i.e. credit union or bank). The other account must be in your name. The account must be in the same currency as the account at WFCU and its divisions being set up to use Me-to-Me Transfers.
A signed Me-to-Me Transfer Authorization form must be completed in advance of using Me-to-Me Transfers for the first time. Please complete and sign the form by calling our Member Contact Centre at 519-974-3100 or visiting one of our retail locations.
In addition, you must provide a void cheque (or other acceptable proof) for the account at the other financial institution. The void cheque (or other acceptable proof) must reflect the accountholder(s) name(s) and the account details as noted in your Me-to-Me Transfer Authorization form.
| Receive Funds: | Me-to-Me Transfer | Interac e-Transfer® |
| EvaSilver | Free | Free |
| EvaGold | Free | Free |
| EvaDiamond | Free | Free |
| ALTO Savings | Free | Free |
| U.S. Personal Chequing Account | Free | Free |
| U.S. Personal Savings Account | Free | Free |
| Receive Funds – Maximum Limits | ||
| Transaction | $5,000 | $10,000 |
| Daily | $5,000 | $10,000 |
| Weekly | $20,000 | $70,000 |
| Monthly | $60,000 | $300,000 |
| Send Funds: | Me-to-Me Transfer | Interac e-Transfer® |
| EvaSilver | $1.50 per transaction | $1.50 per transaction |
| EvaGold | Free | Free |
| EvaDiamond | Free | Free |
| ALTO Savings | $1.50 per transaction | $1.50 per transaction |
| U.S. Personal Chequing Account | $1.50 per transaction | Not available |
| U.S. Personal Savings Account | $1.50 per transaction | Not available |
| Send Funds – Maximum Limits | ||
| Transaction | $5,000 | $3,000 |
| Daily | $5,000 | $3,000 |
| Weekly | $20,000 | $10,000 |
| Monthly | $60,000 | $20,000 |
Me-to-Me Transfers allows you to self-transfer funds between your account at WFCU Credit Union and its divisions and your accounts held at other Canadian financial institutions simply using our digital banking service.
Me-to-Me Transfers can be set up on your Canadian dollar Eva Account or ALTO Savings account. Me-to-Me Transfers can also be set up on your U.S. personal chequing and savings accounts.
Me-to-Me Transfers can be used to ‘pull’ money into your account in order to:
Transfers that increase your balance are always free.
Me-to-Me Transfers can also be used to ‘push’ money to an account held at another Canadian financial institution (i.e. credit union or bank) in order to:
Transfers that decrease your balance may be subject to a transaction fee.
Me-to-Me Transfers are another way for our members to conduct secure and convenient online transactions using our digital banking services.
When using Me-to-Me Transfers, the funds are moved immediately allowing you to gain interest on the funds the same day (some restrictions may apply).
A hold may be placed on the funds by the receiving financial institution. Please check with your receiving financial institution for details relating to their hold period on incoming funds received via Me-to-Me Transfers.
It can take up to five business days to set up Me-to-Me Transfers, from the time we receive your signed Me-to-Me Transfer Authorization form AND the void cheque (or other acceptable proof) for your account held at the other financial institution.
Once set up, our Member Contact Centre will notify you that your account at the other financial institution has been set up and it will appear in your list of external accounts. At that point, you can begin self-transferring funds between your accounts.
Funds that are pulled into your account may be subject to a five calendar day hold to permit time for your other financial institution to authorize the transfer. After five calendar days, the hold is automatically removed.
A hold may be placed on the funds that are pushed to your other financial institution. Please check with your other financial institution for details relating to their hold period on funds received via Me-to-Me Transfers.
In general, funds transferred between your account at WFCU Credit Union and its divisions and accounts held at other credit unions are not subject to a hold (some restrictions may apply).
Before using Me-to-Me Transfers to pull funds from your account held at another financial institution, always ensure that your account balance is sufficient to complete the transfer to avoid having that account overdrawn.
Steps to conduct a Me-to-Me Transfer:
Remember that Me-to-Me Transfers can only be used to move funds between like currencies; Me-to-Me Transfers cannot be used to move funds between Canadian and USD accounts.
Me-to-Me Transfers can be set up on your Canadian dollar Eva Account or ALTO Savings account.
Me-to-Me Transfers can also be set up on your U.S. personal chequing or personal savings accounts.
Me-to-Me Transfers allow you to self-transfer funds between your account at WFCU Credit Union and its divisions and your accounts held at other Canadian financial institutions simply using our digital banking service.
Me-to-Me Transfers are limited to our Personal accounts only.
Me-to-Me Transfers are not supported for our Commercial and Community accounts at this time. For Commercial and Community accounts looking to move funds to accounts held at other financial institutions, please call our Member Contact Centre at 519-974-3100 or visit one of our retail locations.
If you have an Android device
If you have an iPhone or iPad
To use the WFCU mobile app, you must have Online Banking access. To obtain online banking access, contact our Member Contact Centre at 519-974-3100 or visit a retail location near you.
The WFCU Mobile App uses the same level of security as Online Banking. Your Personal Access Code (PAC) prevents unauthorized access and we advise that you do not save your secure passcode anywhere on your device. As well, all information is transmitted via 128-bit encryption technology as it moves from your device to our systems. We also ensure only minimal personal or banking information is saved and secured on your device when using the QuickView and saved Member Card features.
Your app may not be functional and may contain performance issues. We never recommend modifying your Android phone outside of the manufacturer’s specifications.
Google Play will prevent anyone on an unsupported device to download the app. If you are unable to download our Android Mobile App, you can still bank on the go with our mobile web banking.
Yes the Mobile App is free to download and use. Be aware, however, that your mobile service provider may charge for using data. Please contact them to learn more about using data on your device.
If your device should ever go missing, only the QuickView account balances can be viewed if you have activated this feature. Other transactions on your account can only be accessed if someone knows your PAC. Contact your mobile carrier to have your device deactivated. If you are concerned about your PAC for Online Banking being at risk, contact WFCU and its divisions to have it changed.
Can I use the app if I am the co-user of a shared or joint account?
Yes. As with Online Banking at wfcu.ca, both you and the member with whom you share the joint account can log into the WFCU Mobile App using the same account number and PAC.
The QuickView feature allows you to quickly see your account balances on the app home screen without having to login. Just swipe the QuickView bar to view the balances of your other accounts. To turn QuickView on or off, go to “Settings” and select “Preferences”. If you are sharing this device, it is best to select “Off” as your preference.
Yes. All the features of WFCU’s Mobile App are available on Android tablets. For an optimum experience, we recommend using the app on your smartphone.
Yes it will work in a foreign country. We recommend you check with your mobile service provider to learn about any roaming fees that may be applied to your data plan. Alternatively, you can also use Wi-Fi for your mobile banking needs.
Typically you should receive a text message response within seconds. As with all text messages, response times may vary depending on your mobile phone carrier and may be slower during peak usage periods.
As a security precaution, the Mobile Banking Updates service will be set to disabled status in this scenario. Please send a text keyword command and you will receive instructions that will guide you on how to enable your mobile phone.
Getting started is easy. If you have a mobile phone that supports text messaging and an Online Banking account with WFCU and its divisions, registering is as simple as 1, 2, 3:
Yes, your personal information is as secure using our Mobile Banking Updates service as it is with Online Banking. As a precaution, we recommend you delete your text messages after receiving balance or account activity to prevent unauthorized viewing.
With Mobile Banking Updates, you can see the account balance and recent transaction history of any account you set up. Just register your mobile phone, and start using the Mobile Banking Updates service today!
There is no cost to use WFCU and its divisions’ Mobile Banking Updates service at this time. Please check with your mobile carrier for information on any charges for sending and receiving text messages that are applicable to you.
If you have temporarily misplaced your mobile phone (e.g. you left it at work), you can disable Mobile Banking Updates by visiting the Mobile Banking Preferences page within Online Banking. Once you locate your mobile phone, simply go online and enable the feature again.
If you have lost your mobile phone or if it was stolen, please follow your mobile carrier’s recommended procedures for this scenario and contact your mobile carrier immediately. You can further delete your mobile phone completely from Mobile Banking Updates by visiting the Mobile Banking Preferences page within Online Banking.
WFCU and its divisions’ Mobile Banking Updates service is the ability to do your banking on the fly. Whether you’re shopping at the mall, hanging out at a friend’s place, or eating at your favourite restaurant, with our Mobile Banking Updates, you have access to balances and transaction history right at your fingertips, using text messaging. Just register your mobile phone, and start using this service today!
This service will work on most mobile phones that are less than five years old and support text messaging. However, if you are experiencing problems, please check with your carrier (e.g. Telus, Rogers) for details on fees, accessibility, and delivery time.
This service is designed to work on mobile phones from a Canadian mobile carrier on a Canadian mobile network. However, if your Canadian mobile carrier has a roaming agreement with a foreign carrier, you can expect Mobile Banking Updates to work. However, please note that the service outside of Canada is on a best efforts basis only.
You can view your activity for a specific account or for all accounts for a given period for up to 12 months.
WFCU and its divisions’ Online Banking services are secure. Encryption is used to ensure that your personal information will not be accessed by an unauthorized party. Data sent from your PC is encrypted, scrambling the information into a format that can be safely transmitted over the Internet. Once the data has been encrypted, it cannot be read until it reaches us and is decrypted, using an encryption key.
Our Online Banking platform requires 128-bit encryption, which is the highest publicly available standard.
If you do not have the minimum 128-bit encryption on your browser software, you will not be able to access Online Banking and your system will generate a warning message.
To assist you in downloading the required browser software, we have provided these links and instructions.
We encourage you to click on the SECURITY INFO on the Online Banking Log-On page for additional information on this important topic or call us at 519-974-3100 during regular business hours.
For your protection, when you key in your Personal Access Code (PAC) incorrectly three times, Online Banking will inform you your transaction could not be processed. Your PAC will have to be re-activated. To do this, please visit any one of our retail branch locations or call our Member Contact Centre at 519-974-3100.
All of your accounts with WFCU and its divisions under your account number can be accessed using our Online Banking services. This includes your savings, chequing, CULine line of credit, personal loans, mortgages, term deposits, RRSPs, RRIF and other investments.
There are no fees for our personal members who operate our free Chequing accounts.
For other accounts, there is a flat monthly fee assessed at month-end and a fee of $2.00 at the time of the transaction for bill payments processed through Online Banking.
Below is information on operating systems, browsers and tested devices for mobile.
| Support | iOS | Android |
| Browser Support | Safari | Chrome |
| Level 1* | iOS 17 iOS 16 |
Android 14 Android 13 |
| Level 2** | iOS 15 iOS 14 iPad OS*** |
Android 12 Android 11 Android 10 Android 9.0 |
| App Version | Support | iOS | Android |
| v15, v16, v17 | Level 1* | iOS 17 iOS 16 |
Android 14 Android 13 |
| Level 2** | iOS 15 iOS 14 iPad OS*** |
Android 12 Android 11 Android 10 Android 9.0 |
*Central 1 has conducted thorough testing and fully supports these devices and operating systems. Any issues will be managed as part of the incident management process.
**These mobile products and features will continue to run. Issues will be managed as part of the incident management process on a best effort basis.
***Our mobile app is optimized for mobile phone devices and although we do support all functionality on the iPad, some features and/or screens may appear less than optimal on an iPad or other tablet devices
| Manufacturer | Tested Devices |
| Apple | iPhone 14 Pro |
| Apple | iPhone 14 |
| Apple | iPhone 13 |
| Apple | iPhone 12 |
| Apple | iPhone 11 |
| Apple | iPad Air 2022 |
| Apple | iPad Pro 12.9 (Gen 6) |
| Apple | Watch Series 3 |
| Manufacturer | Tested Devices |
| Google Pixel 7 | |
| One Plus | One Plus 11 5G |
| Huawei | Huawei Mate 40 |
| Samsung | S23+ |
| Samsung | S20 |
| Samsung | Galaxy Tab S8 |
| Samsung | Galaxy A53 |
With Online Banking services, you can do almost anything you can do when you visit us in our retail location. With your account number and Personal Access Code (PAC), you can rest assured that you have confidential, secure access to your accounts.
Through Online Banking, members can easily:
Access Online Banking through the home page of our website at mywfcu.ca.
With WFCU and its divisions’ Online Banking services, members can conduct a variety of transactions with ease and convenience through five menu options including Accounts, Payments, Transfers, Rates, and My Profile located right across the top of the page.
Accounts
“Account Activity” allows you to view your activity for a specific account or for all accounts for a given period for up to 12 months. You can select a Start and End Date or Online Banking will provide the activity for the last two weeks.
To assist you in managing your money, the “Account Activity Filter” feature allows you to view your activity for all statement items or by additional options. By using the drop-down arrow, you can select to show only deposits, only withdrawals, only cheques paid, or to show transactions by specific cheque number, by specific dollar amount, by description, or by confirmation number.
When you select “Show Cheques Only” or “Search By Cheque Number”, you can click on the “Clearing Cheque” link and this will allow you to view the front and back image of the individual cheque that has been presented on your account, for the past 90 days.
Under “Activity Format”, just use the drop-down arrow and you can choose to download your statements. Also, under this option, you can choose to ‘Download to PDF’, allowing you to have your statement details presented in Adobe Acrobat in a printer-friendly manner.
Under “Transaction Order”, you can choose to show your statement details from ‘oldest to newest’ date or from ‘newest to oldest’ date. Under “Online Statements”, you can download and view a copy of your statements from 2006 for up to seven years.
Payments
Click on this function and you will be presented with all the Payees or suppliers that you’ve set up through your account. Conveniently, you can pay one or all of your bills at one time. You can decide whether you want to pay your bills immediately or set them up for scheduled payment at a later date.
Under “Manage Bill Payees”, you can add or delete bill payees. Or, you can stop by any one of our retail locations with a copy of the bill(s) you’d like set up and one of our team members will set you up for easy payment through Online Banking.
“Scheduled Payments” identify and provide details for all the post-dated payments or recurring payments you have set up that you can manage.
“Stop Cheques” allows you to place a stop payment on cheques.
Under “CRA Payments”, business members can conveniently process the identified Canada Revenue Agency filing and payments online.
“Recurring Bills” allows you to set up the same amount to be paid on a bill using the frequency you wish.
Transfers
Under this menu, you can conveniently transfer funds between your various products, immediately or future-dated, one time or on a recurring basis. This is a great way to manage payments towards your Personal Line of Credit or to build a little nest-egg into a designated savings account when you have funds available!
You can transfer to and from your Canadian and U.S. fund accounts.
For our members who operate multiple accounts or who operate multiple accounts within the same household, you can request to set up the ability to do a Transfer To Another Member Number.
Through a pre-authorized arrangement, this allows you to transfer funds from a specific product in your account to a specific product in another member account.
This is an excellent way for parents to set up a one-time or recurring transfer from their account to their child’s savings account. Please ask our Member Consultants for details on how to set up a Transfer To Another Member Number.
For Payments and Transfers, the account you select to pay or transfer from will show your Available Balance, reflecting any authorized overdrafts, lines of credit, or holds on the balance.
“Schedule Transfers” allows you to manage any future-dated or recurring transfers you have set up.
Rates
This allows you to calculate the cost of foreign currency.
My Profile
“Change Personal Access Code (PAC)” allows you to change your assigned 4-digit PAC anytime, at your convenience.
Under “Rename Account”, you can change the name of an account to a name that is meaningful to you, such as “My Vacation Account”.
Moving? With “Change Address”, you can quickly inform the credit union of your new address.
Under “Order Cheques”” you can conveniently re-order personalized cheques.
These latter two pages feature encrypted emails for added security.
Along the way, when you select any of the Online Banking functions, you’ll be provided with information on the screen to prompt you or assist you with the process.
During regular business hours, please call WFCU’s Member Contact Centre at 519-974-3100.
A personal access code or “PAC” is the security code you use to access your Online and Mobile Banking accounts. A critical step in keeping your private banking information secure is to choose a PAC that adheres to industry standard password rules and is considered a strong password. At minimum, this should include 10-30 characters and contain at least:
Cyber security experts recommend changing your password every three months for optimal online security.
Tip: Choose different PAC and PIN numbers and avoid using common numbers or sequences such as 1234, birth dates, phone numbers or addresses. Also, do not use dictionary words or follow words with four digits at the end.
Using Online Banking
Using the Mobile App
PACs can also be changed at branch locations by speaking with a member consultant or by calling 519-974-3100 or toll-free at 1-866-500-9328.
PLEASE NOTE: WFCU and its divisions will NEVER call, text or email members to ask for your PAC or any other personal information. If a request for this information is made using any of these methods, DO NOT provide your information and immediately report the incident to 1-866-500-9328.
As the world of electronic banking becomes more convenient, so does the increase in fraudulent activity. As an added security feature with your online banking account, members can sign up for specific security alerts which notify you by email or text of activity taking place in your account.
Optional account alerts include:
PLEASE NOTE: If you receive an account alert that you did not action or personally trigger, please contact 1-866-500-9328 as soon as possible.
a. Security Questions
The first time you log in to your Online Banking account, you will be asked to choose from a list of security questions and answers. Be sure to pick questions with answers that are not easy to guess and are personal to you. If you have a joint account, the questions and answers for both users must match. You can register your home or personal computer so that you will not have to answer a security question every time you log in, however, when you log in to your account from another machine, we will ask one of the security questions to confirm your identity.
We track the number of login attempts used to access your Online Banking. After a number of incorrect attempts to provide the correct PAC or answers to security questions, your online access will be immediately disabled. To regain access, please call our customer service representatives.
b. Encryption
Internet encryption protects your information while it is in transit between your computer and our systems. It ensures that data cannot be read or altered because the information is scrambled. Our online banking website uses a 128-bit SSL, encrypting both request and response transactions through a secure connection. To establish a secure connection, verify that the prefix of our website address in your browser reads ‘https’ (and not simply ‘http’). All the browsers we support meet this security requirement.
If you move, it is important to notify us of your change of address. If your mailing information isn’t up-to-date, statements or letters that contain personal information will continue to be sent to your former address.
Please note, you must provide proof of address to complete the address change and ensure your records are updated securely.
Corporate Head Office
3000 Marentette Avenue
Windsor, Ontario N8X 4G2
ECU: 1-888-767-9535
WFCU: 1-866-500-9328
For registered products including, LIRA, LIF, RRSP, RRIF, RESP and TFSA:
Eligible deposits in registered accounts have unlimited coverage through the Financial Services Regulatory Authority (FSRA).
For other eligible deposits:
Eligible deposits (not in registered accounts) are insured up to $250,000 through the Financial Services Regulatory Authority (FSRA).
For more information regarding deposit insurance, visit the FSRA website.
