Frequently Asked Questions (FAQ)
Why is the Automated Telephone Banking service being discontinued?
As part of our ongoing commitment to delivering a seamless member experience and upholding the highest standards of security, we have decided to discontinue the Automated Telephone Banking service. Instead, we will transition our members to more secure and robust service delivery options to manage their finances.
What options do I have for banking after April 11?
You can manage your accounts by telephone through our Member Contact Centre or online through Online Banking. At any point, you can reach out to your nearest branch for further assistance.
Can I still speak with someone over the phone?
Yes! You can always reach our Member Contact Centre for personal support over the phone. We’re here to help during our regular business hours.
How do I access Online Banking?
Simply visit myWFCU.ca and log in with your online credentials. If you need assistance, our Member Contact Centre is here to help.
Will I lose access to any features or services?
No, all the transactions and services you currently use through the Automated Telephone Banking service are available through our Member Contact Centre or Online Banking.
Will I be charged additional fees for using the Member Contact Centre or Online Banking?
Our Eva Chequing Accounts include unlimited transactions through the Member Contact Centre and Online Banking, so you will not be charged any additional or overage fees for using either option.
