Enhancing Your Member Experience
As part of our ongoing commitment to delivering a seamless member experience and upholding the highest standards of security, effective April 11, 2025, we will discontinue our Automated Telephone Banking service. In place of this automated service, we will transition all members to more secure and convenient alternatives – our Member Contact Centre and Online Banking.
After April 11th, choose from the following options to manage your accounts from your home:
By phone through our Member Contact Centre:
Our team is available to assist you with any account-related inquiries or requests. Reach us during regular business hours.
On your mobile app or desktop browser:
Our secure, user-friendly platform available 24/7 to manage your finances anytime, anywhere. To get started visit your local branch or contact us for assistance.
We are committed to providing you with the best banking experience, and these changes will help us offer more secure, personalized, and convenient services. If you have any questions or require help transitioning, please contact us.
Frequently Asked Questions (FAQ)
Why is the Automated Telephone Banking service being discontinued?
As part of our ongoing commitment to delivering a seamless member experience and upholding the highest standards of security, we have decided to discontinue the Automated Telephone Banking service. Instead, we will transition our members to more secure and robust service delivery options to manage their finances.
What options do I have for banking after April 11?
You can manage your accounts by telephone through our Member Contact Centre or online through Online Banking. At any point, you can reach out to your nearest branch for further assistance.
Can I still speak with someone over the phone?
Yes! You can always reach our Member Contact Centre for personal support over the phone. We’re here to help during our regular business hours.
How do I access Online Banking?
Simply visit myWFCU.ca and log in with your online credentials. If you need assistance, our Member Contact Centre is here to help.
Will I lose access to any features or services?
No, all the transactions and services you currently use through the Automated Telephone Banking service are available through our Member Contact Centre or Online Banking.
Will I be charged additional fees for using the Member Contact Centre or Online Banking?
Our Eva Chequing Accounts include unlimited transactions through the Member Contact Centre and Online Banking, so you will not be charged any additional or overage fees for using either option.
