If you were set up on Rapport’s online banking platform prior to April 11, you can log in to WFCU’s banking system using your existing Rapport credentials. However, please note the following:

• You must use a web browser (not the mobile app) when you log in for the first time
• You will be asked to select your branch from the dropdown menu
• You will need to UPPERCASE any letters in your current Rapport Personal Access Code (PAC)/password, e.g. Wfcu1234 = WFCU1234
• Once logged in, you will be prompted to update your PAC/password to ensure your credentials meet WFCU security requirements.

New to online banking?

If you were not previously signed up for online banking, you must contact our Member Contact Centre (1-888-516-6664) or visit your branch to sign up and be issued a temporary PAC/password.

After April 11, you will need to download the WCFU Mobile Banking app and perform a one-time password reset on a web browser of your choice to use the app going forward.

The Rapport Mobile Banking app will no longer be in service after April 11, 2025, and should be deleted from all Rapport member mobile devices.

First Time/New to Mobile Banking

If you were not previously signed up for mobile banking, you must download the WFCU Mobile Banking app through your device’s app store and contact our Member Contact Centre (1-888-516-6664) or visit your branch to be issued a temporary PAC/password.

Yes, your current Rapport debit card and PIN will continue working on April 11 as well as after the migration is completed.

Yes, your existing cheques will still work. There is no need to order new ones.

No, your INTERAC e-Transfer contacts will not transfer over to the WFCU banking system and will require you to re-enter them. We recommend you download or print off a copy of all your INTERAC e-Transfer contacts prior to April 9.

Because of the banking migration, we had to disable e-Transfers on April 9. This also impacts any e-Transfers that were not deposited by the sender or recipient by April 9. These have all been cancelled, and you will have to send them or request them again after April 12 once you have access to your accounts at WFCU. 

No, any e-Transfer originating from another financial institution will not be cancelled if not accepted by April 9. Once the migration is complete on April 12, and you have completed the one-time password reset through Online Banking, you will be able to accept any pending e-Transfers from financial institutions outside of Rapport. Simply select WFCU Credit Union, instead of Rapport Credit Union, from the dropdown list when depositing your funds. 

No, all Autodeposits currently set up for Rapport accounts will be de-activated on April 9. You will need to re-activate the Autodeposit feature post-merger after April 12 on the WFCU Online Banking platform.

After April 12, you will undergo the same process to accept INTERAC e-Transfers with one notable difference. You will now need to select WFCU as the credit union instead of Rapport when accepting the INTERAC e-Transfer. If you select Rapport, you will be redirected to the old system and encounter an error.

If you previously used e-statements, 7-year historical statements will be available through WFCU online banking following banking conversion.

Yes, we will transfer your current bill payees to your WFCU account(s). However, we are unable to transfer your Interac e-Transfers® recipients. Therefore, we recommend downloading or printing out a list of your Interac e-Transfer recipients before April 9 so they are easily accessible when setting them up again on WFCU’s online banking.

Your pre-authorized bill payments will transfer to the WFCU banking system starting on April 12. Remember that bill payments will now take up to 4 days to be received, so any pre-authorized bill payments within 4 days of the bill due date will need to be adjusted to avoid late payments.

Great care and effort have been made to ensure everything transitioned to WFCU’s banking system however if you have any questions or need help locating something on WFCU’s online banking, please contact our Member Contact Centre at 1-888-516-6664 or visit your local branch.

A banking system is the internal software that holds and manages all products and transaction information. Rapport and WFCU each use different banking systems, which is why, until now, Rapport members have only been able to experience certain benefits of banking with WFCU, and vice versa.

New product names, features, benefits, and associated WFCU fees will take effect by mid-to-late afternoon on April 12, 2025.

An official WFCU Credit Union letter was mailed to you at the address we had on file which included details about your products at WFCU.

Once the banking migration is complete mid-to-late afternoon on April 12, you can login to online banking to view your new products otherwise please visit your local branch or contact our Member Contact Centre at 1-888-516-6664 and they can review your new products and their benefits.

You can find all the updated service fee information on our website here however, all monthly banking package fees will be waived in the month of April.

Yes. Current Rapport-branded credit cards will continue unchanged following the banking conversion. You can log in as usual through the Cardwise online application (https://cardwiseonline.ca), the Cardwise Mobile App, or the MyCardInfo Platform for certain Business Accounts. Otherwise, any new credit card issued post-migration for both personal and business use will be WFCU-branded and processed through WFCU.

Please refer to the official WFCU Credit Union letter sent to your home address or contact our Member Contact Centre at 1-888-516-6664 for details on your specific situation.

Yes.  Your monthly payment requirement will remain the same.

Yes.  Your monthly payment requirement will remain the same.

New product names, features, benefits, and associated WFCU fees will take effect by mid-to-late afternoon on April 12, 2025. 

Our team has been proactively reaching out to all Rapport business members to review operational needs and help businesses choose between the two available online banking platforms. 

If you have not yet reviewed your business banking needs with a Rapport team member and selected your online banking platform, please contact your local branch or the Member Assistance Call Center to ensure we can promptly set you up with the digital banking experience that meets your business needs. 

You can find all the updated service fee information on our website here however, all monthly banking package fees will be waived in the month of April.  

If you were set up on Rapport’s online banking platform prior to April 11, you can log in to WFCU’s banking system using your existing Rapport credentials. However, please note the following:  

1. You must use a web browser (not the mobile app) when you log in for the first time 
2. You will be asked to select your branch from the dropdown menu 
3. You will need to UPPERCASE any letters in your current Rapport Personal Access Code (PAC)/password, e.g. Wfcu1234 = WFCU1234 
4. Once logged in, you will be prompted to update your PAC/password to ensure your credentials meet WFCU security requirements. 

 New to online banking? 

If you have not yet reviewed your business banking needs with a Rapport team member and selected your online banking platform, please contact your local branch or the Member Assistance Call Center (1-888-516-6664) to ensure we can promptly set you up with the digital banking experience that meets your business needs. 

If you have an existing Rapport Operating Line of Credit attached to your business chequing account, your limit and interest rate will remain unchanged.

If you hold any investments with Rapport, please rest assured that your interest rates and terms will remain unchanged.

Yes, your existing cheques will still work. There is no need to order new ones.